FAQ
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FAQS
Frequently Asked Questions
Product Characteristics
  • What types of materials does Airuites manufacture?
    Airuites primarily manufactures high-quality PVC (Polyvinyl Chloride) and Composite materials for various outdoor products, such as decking boards, railings, and fascia/soffit systems.
  • What are the key benefits of Airuites' PVC and Composite products?
    Our products are known for being low-maintenance, resistant to rot, warping, cracking, termites, and UV damage. They come in a wide range of colors and textures to mimic natural wood. They are also generally lightweight and durable.
  • Are Airuites products environmentally friendly?
    As part of our commitment to quality and durability, Airuites focuses on producing safe, long-lasting materials. Please inquire directly for specific product certification details regarding environmental standards.
Installation & Painting
  • Do I need to hire a professional for installation?
    While not strictly mandatory, we highly recommend professional installation by experienced crews. Our products are designed with features that require proper techniques for optimal performance and warranty validity.
  • How is Airuites different from natural wood in terms of installation?
    Installation processes share many similarities (fastening, spacing, edging), but Airuites products may have specific fastening recommendations (e.g., concealed clips) and require less expansion gap than natural wood due to their dimensional stability. Always follow the manufacturer's installation guide.
  • What is the recommended cleaning method for Airuites products?
    Regular cleaning is easy. Sweep or blow off loose debris. For deeper cleaning, wash with a mixture of warm water and a neutral pH cleaner (like diluted dish soap, e.g., Dawn) using a soft brush or pressure washer (set below 1500 PSI where applicable). Rinse thoroughly.
  • How do I handle minor stains or damage?
    Minor stains can often be cleaned off with a pressure washer or a gentle cleaner. For scratches, minor surface imperfections may be cosmetically insignificant, while deeper damage should be reported to your installer or our customer service for advice. Refer to our guide on paint spills for specific handling.
Purchasing
  • How can I contact Airuites for quotes or inquiries?
    You can reach our sales team via phone, email, or through our website contact form. We are available to assist you with your specific needs.
  • Can I purchase samples before placing a large order?
    Yes, purchasing samples is highly recommended to see the material, color, and quality firsthand. We offer sample packs or individual board samples (subject to availability and potential restocking fees or shipping charges).
  • What is your typical production and delivery time?
    Standard lead times are approximately 25-35 days after the deposit is confirmed and the order is finalized (pro-forma invoice approved). Express production options may be available for urgent projects at additional cost. Delivery time depends on logistics and destination port.